中文    English

Journal of library and information science in agriculture ›› 2014, Vol. 26 ›› Issue (8): 181-184.doi: 10.13998/j.cnki.issn1002-1248.2014.8.052

• Service management • Previous Articles     Next Articles

Study on Welsh Library Service Evaluation Mystery Shopping Report

WANG Hui-juan   

  1. Library, City College of Dongguan University of Technology, Dongguan523419, China
  • Received:2014-02-13 Online:2014-08-05 Published:2014-07-18

Abstract: Analyze the necessity of using the tool of mystery shopping for library service quality evaluation, introduce the mystery shopping project in Welsh library, disclose the enlightenment for domestic library service quality improvement.

Key words: Mystery Shopping

CLC Number: 

  • G252
【1】 周璐.神秘顾客监测在服务质量管理中的应用.经济师,2013,(6):36-38.
【2】 Czopek,Vanessa.Using mystery shoppers to evaluate customer service in the public library.Public Liraries,1998:370-375.
【3】 Secret Shoppers in the Library..libraryassessment.org/bmdoc/Jones_Jennifer_2012.pdf.
【4】 A.Kathy Bradshaw,Kathryn M.Crowe. Shop Your Way to Service Excellence:Secret Shopping for Academic Libraries : Library Assessment Conference.Seattle,Washington,2012:1-22.
【5】 Welsh Library Service Mystery Shopper 2009Q1.. http://wales.gov.uk/topics/cultureandsport/museumsarchiveslibraries/cymal/researchandevidence/mysteryshopper/lang=en.
【6】 郎杰斌.空间体验——图书馆的核心价值之一.大学图书馆学报,2013,(2):42-45.
【7】 神秘访客..http://wenku.baidu.com/view/4b18069e51e79b8968022670.html.
【8】 詹姆斯-H-吉尔摩.体验经济.机械工业出版社,2012.
【9】 汪中求.细节决定成败.新华出版社,2007.
【10】 王燕平.苹果店:体验创造幸福.富基商业评论,2013,(2):99-102.
[1] YANG Tianzhuo, BAI Yang. Knowledge Service Functions of Digital Libraries for Public Culture in the Era of AIGC [J]. Journal of library and information science in agriculture, 2026, (): 1-11.
[2] SONG Lingling, ZHANG Xinghui. Efficacy of Intelligent Consulting Services in Libraries at Home and Abroad under the Background of AI Large Model Driving [J]. Journal of library and information science in agriculture, 2026, 38(4): 99-111.
[3] LIU Fen. Application Scenarios and Efficiency Improvement of DeepSeek in Library Intelligent Q&A and Service Consultation [J]. Journal of library and information science in agriculture, 2026, (): 1-12.
[4] ZHUANG Jiayu. Factors Influencing Users' Intentions to Adopt AI Intelligent Services in Public Libraries: An Empirical Study Based on TAM and PLS-SEM [J]. Journal of library and information science in agriculture, 2026, (): 1-11.
[5] ZHANG Xintong, DENG Xiaozhao. Behavioral Pathways and Influencing Factors of UGC Community Users' Content Update Prompting Behavior [J]. Journal of library and information science in agriculture, 2026, (): 1-17.
[6] MO Jingshi. Role of Orientation and Practical Path of Libraries in Promoting Literacy Cultivation in the AIGC Era [J]. Journal of library and information science in agriculture, 2026, (): 1-8.
[7] WANG Chao, CHEN Jie, HOU Hui. Human-AI Configuration Differences in Online Reference Services between Chinese and International Academic Libraries: Evidence from "Double First-Class" and U.S. News Top 100 Universities [J]. Journal of library and information science in agriculture, 2026, (): 1-11.
[8] LI Jie, ZHANG Xingwang, QIAN Guofu, WEI Zhipeng. Analysis of the Construction Plan of the UK National Data Library and Its Implications for China [J]. Journal of library and information science in agriculture, 2026, (): 1-10.
[9] GUO Hailing, ZENG Meiyun, FENG Yuxi. Model Construction and Strategies for AI-enabled University Library Services to Facilitate Scientific and Technological Achievement Transformation [J]. Journal of library and information science in agriculture, 2026, 38(2): 56-65.
[10] ZHANG Ning, HE Boyun. Digital Capital for the Elderly: Conceptual Connotation, Structural Dimensions and Scale Development [J]. Journal of library and information science in agriculture, 2026, 38(2): 16-29.
[11] WANG Jian. Collaborative Governance, Knowledge Interfaces, and Flow Closed-Loop: A Mechanism Study on Rural Reading Spaces as Agricultural Knowledge Diffusion Nodes [J]. Journal of library and information science in agriculture, 2026, 38(1): 71-78.
[12] CHEN Nan. Strategies for Smart Library Services in Public Libraries during the Digitally-Intelligence Era under the 15th Five-Year Plan [J]. Journal of library and information science in agriculture, 2025, 37(12): 64-80.
[13] WAN Yijia. Outcome and its Influencing Factors of Graduate Students' Use of AIGC Tools [J]. Journal of library and information science in agriculture, 2025, 37(11): 77-89.
[14] KE Ping, WU Jianhua, ZHAO Junling, YAN Beini, XIAO Peng. The Industry's Response and Reflections on the Youth and Student Reading Initiative [J]. Journal of library and information science in agriculture, 2025, 37(8): 4-28.
[15] REN Fubing, LUO Ya. Evolution Mechanism of User's Network Cluster Behavior from the Perspective of Cognitive Bias [J]. Journal of library and information science in agriculture, 2025, 37(9): 18-31.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
No Suggested Reading articles found!