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›› 2014, Vol. 26 ›› Issue (8): 181-184.doi: 10.13998/j.cnki.issn1002-1248.2014.8.052

• Service management • Previous Articles     Next Articles

Study on Welsh Library Service Evaluation Mystery Shopping Report

WANG Hui-juan   

  1. Library, City College of Dongguan University of Technology, Dongguan523419, China
  • Received:2014-02-13 Online:2014-08-05 Published:2014-07-18

Abstract: Analyze the necessity of using the tool of mystery shopping for library service quality evaluation, introduce the mystery shopping project in Welsh library, disclose the enlightenment for domestic library service quality improvement.

Key words: Mystery Shopping

CLC Number: 

  • G252
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