Abstract:

[Purpose/Significance] With the rapid development of technologies such as artificial intelligence, big data, and cloud computing, digital-intelligent technologies are profoundly revolutionizing the service models and management frameworks of public libraries. This study is based on the development background of the digital-intelligent era under the 15th Five-Year Plan. It investigates the smart library services of theNational Library, the Hong Kong Central Library, the Macao Central Library, libraries in theTaiwan region, and 31 provincial-level public libraries across China. The analysis focuses on the current research progress in smart library services provided by public libraries, examining both service content and methods. [Method/Process] This research employed a comparative analysis method, comparing the smart library services of 31 provincial-level public libraries in China with those in Hong Kong, Macao, and the Taiwan region to identify regional differences and development gaps. The investigation reveals that the development of smart library services in public libraries in China exhibits significant regional imbalances. Public libraries in economically developed regions demonstrate a significantly higher level of smart library services compared to those in less developed areas. [Results/Conclusions] Based on the findings, this study proposes development strategies for smart library services in public libraries within the digital-intelligent environment. These strategies include building an intelligent technology management system, establishing tiered smart service standards, cultivating a multidisciplinary team of smart librarians, creating an inclusive smart service system, developing an integrated smart resource platform, designing blended physical-virtual smart service spaces, and fostering collaborative innovation in smart service alliances. The challenges faced and the experiences gained by public libraries during the "14th Five-Year Plan" period provide critical insights for the formulation of the "15th Five-Year Plan," while also representing core issues that must be acknowledged and addressed in the journey of the "15th Five-Year Plan." This necessitates the development of scientific and effective strategies by public libraries, which is also a key task of the "15th Five-Year Plan." As a pivotal phase for the innovative development of public libraries, the "15th Five-Year Plan" period should actively implement national policies, with each library formulating development strategies and specific measures for smart library services based on the needs of public cultural development and their own practical circumstances. Grounded in the context of the "15th Five-Year Plan" and building upon the current state of smart library services in provincial-level public libraries during the "14th Five-Year Plan" period, this paper proposes strategies for smart library services in public libraries during the "15th Five-Year Plan" period in the digital-intelligent era, with the aim of contributing to the promotion and development of smart library services in public libraries nationwide.

Key words: 15th Five-Year Plan, digitally-intelligence era, public libraries, smart library services, AI, smart space