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Journal of library and information science in agriculture ›› 2015, Vol. 27 ›› Issue (11): 204-206.doi: 10.13998/j.cnki.issn1002-1248.2015.11.050

• Service management • Previous Articles     Next Articles

Study on the Role of Patron in Library Total Quality Management

WU Dan   

  1. Library of Eastern Liaoning University, Dandong 118000, China
  • Received:2015-07-06 Online:2015-11-05 Published:2015-11-06

Abstract: Participatory quality management is the development outcome of user centered service acknowledge and experience quality in user experience time, Participatory quality management tools include two kinds, information collection tools and participatory design tool, University of Colorado and University of Central Florida libraries’ Participatory quality management give us new respective.

Key words: Patron participating

CLC Number: 

  • G252
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