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›› 2014, Vol. 26 ›› Issue (4): 172-175.doi: 10.13998/j.cnki.issn1002-1248.2014.4.046

• Service management • Previous Articles     Next Articles

Enhancing User Management Function to Enhance the Performance of SDI Services

WEI Yun song DONG Ying LI Hai yan,YANG Zhen-li   

  1. Library, Da Lian University of Foreign Languages,Dalian 116044,China
  • Received:2013-11-20 Online:2014-04-05 Published:2014-06-06

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Abstract: The needs of users present diversified and special features along with the enriching library resources, SDI service users need effective management to enhance service performance. User Management aims to improve user satisfaction, participation and loyalty, and user management includes customer relationship management, service process management and user trust management. Article detailedly discussed the implementation of customer relationship management method and its system model, content and practice ways of service process management, the core, features and influencing factors of user trust management.

Key words: User Management, SDI Services, Customer Relationship Management, Service Process Management, User Trust Management, Performance

CLC Number: 

  • G25
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