关键词: 数字图书馆, 人工智能, 公共文化, 知识服务, “十五五”规划

Abstract:

[Purpose/Significance] With the rapid development of technologies such as generative AI and knowledge graphs, digital libraries are undergoing transformative development. This study aims to address the evolving demand for knowledge services in digital libraries in the context of the development of AIGC technologies. The study seeks to resolve issues in traditional services, such as resource overload, mismatches between precise needs and available resources, and regional service disparities, to optimize public cultural knowledge service models for digital libraries. [Method/Process] This study employed a comprehensive approach combining online surveys, case studies, and literature review. First, through a literature review, the study systematically examined relevant theoretical findings, research hotspots, and cutting-edge developments in digital libraries, public cultural services, knowledge services, and AIGC technology applications both domestically and internationally. This process clarified the connotations and denotations of core concepts and established the theoretical foundation and analytical framework for the research. Second, using online research methods, the study comprehensively examined policy documents issued domestically and internationally regarding digital library development and the enhancement of public cultural services, systematically identifying the needs of digital libraries for public cultural knowledge services in the AIGC era. Finally, employing case analysis, the study systematically analyzed the core functions of AIGC-enabled digital libraries in delivering public cultural knowledge services, drawing on typical case studies from provincial and municipal-level libraries. [Results/Conclusions] This study clarified the intrinsic connection between AIGC technology and public cultural knowledge services provided by digital libraries. The findings indicate that in the AIGC era, digital libraries face three core requirements when delivering knowledge services for public culture. First is the need for AIGC-enabled resource allocation. This requires the use of AIGC technology to quickly classify, thoroughly process, and intelligently integrate large quantities of public cultural resources, thereby addressing issues of resource fragmentation and low utilization rates. Second is the need for secure and compliant technical tools. This requires the introduction of AIGC-related tools to optimize knowledge service processes and enhance service efficiency. Third is the need for human resources to ensure inclusive services. This requires cultivating multidisciplinary professionals with both library expertise and AIGC technical skills to support the continuous optimization of service models. Based on this, the study identified three core service functions for digital libraries in the AIGC era: the intelligent regional characteristics center, the intelligent cultural resources center, and the intelligent scientific research center, all geared toward public cultural knowledge services. The service model proposed by this study offers a reference framework for the transformation and upgrading of digital libraries at all levels, while also providing theoretical support and practical insights for the intelligent development of public cultural service systems.

Key words: digital library, artificial intelligence, public culture, knowledge service, the 15th Five-Year Plan