中文    English

Journal of library and information science in agriculture ›› 2017, Vol. 29 ›› Issue (6): 132-136.doi: 10.13998/j.cnki.issn1002-1248.2017.06.034

• Service management • Previous Articles     Next Articles

Research on the Service Quality Evaluation Method and Index System of Digital University Library

WANG Ping   

  1. Library of Hunan Institute of Science and Technology, Yueyang 414000, China
  • Received:2016-10-25 Online:2017-06-05 Published:2017-06-09

PDF (PC)

171

Abstract: With the development of information technology, digital library has been the core for university teaching and scientific research service, and its service quality is the key factor affecting the development of university library. To evaluate the service quality of university digital library scientifically and reasonably has become an important work. This paper analyzed the evaluation contents of digital university library’s service quality firstly，and established a scientific evaluation index system, and then proposed a evaluation method based on neural network. The example showed that this method can realize an accurate evaluation for the service quality of digital university library, which gave a useful help for university to promote the service quality of digital library.

Key words: Digital university library

CLC Number: 

  • G250.7
[1] 薛卫双.高校数字图书馆信息生态系统健康评价研究[J].情报科学, 2014,(5):97-101.
[2] 周静珍,金洁琴.基于绩效棱柱模型的高校数字图书馆绩效评价体系研究[J].情报探索,2013,(2):35-38.
[3] 代文锋,齐春泽.基于模糊聚类的高校数字图书馆网络安全评价[J]. 应用泛函分析学报,2015,17(4):407-414.
[4] 赵配影,王雅娟,熊军洁.天津市高校数字图书馆联盟信息服务质量评价指标体系研究[J].农业图书情报学刊,2013,(4):150-152.
[5] 穆靖,刘毅,郭明明.高校数字图书馆评价指标体系研究[J].情报科学, 2010,(10):1509-1512.
[6] 王鉴辉.数字图书馆评价体系问题研究[J].中国图书馆学报,2004,(4): 55-57.
[7] 王居平.数字图书馆评价的理论和方法[M].合肥:安徽大学出版社, 2008.
[8] 王萍,严太山,唐明利,李建红.高校图书馆网站评价方法研究[J],情报杂志,2009,(1):99-101.
[9] 韩力群.人工神经网络理论、设计及应用[M].北京:化学工业出版社,2002.
[10] 袁曾任.人工神经元网络及其应用[M].北京:清华大学出版社,1999.
[1] XU Tongyang, DOU Lijuan. Library Knowledge Service Empowered by Smart Data and Synthetic Data [J]. Journal of library and information science in agriculture, 2026, (): 1-11.
[2] WU Yuhao, ZHOU Zhigang, LIU Wei. Data Collaborative Governance Mechanism of Smart Libraries Driven by Application Scenarios [J]. Journal of library and information science in agriculture, 2026, (): 1-14.
[3] ZHUANG Jiayu. Factors Influencing Users' Intentions to Adopt AI Intelligent Services in Public Libraries: An Empirical Study Based on TAM and PLS-SEM [J]. Journal of library and information science in agriculture, 2026, (): 1-11.
[4] ZHANG Yuxiang, CUI Lirui, XIN Chengguo. Community-Driven Governance in Diamond Open Access: Operational Mechanisms, Practical Challenges, and the Chinese Pathway [J]. Journal of library and information science in agriculture, 2026, (): 1-10.
[5] LI Mei, YIN Mingzhang. Application Scenario-Driven Construction and Evaluation on Smart Service Models for Multi-Source and Cross-Modal Information Resources in University Libraries [J]. Journal of library and information science in agriculture, 2026, (): 1-12.
[6] HUANG Xiaotang, YAO Qibin. Collaborative Development Path of GLAM Institutions Based on AIGC Technology Application [J]. Journal of library and information science in agriculture, 2026, 38(2): 66-78.
[7] WU Yuhao, LIU Yihao, LI Qingjun, HU Xu. Open Sharing of Library Data Based on Large Language Models: Logic, Path and Strategy [J]. Journal of library and information science in agriculture, 2026, 38(1): 28-43.
[8] ZHAO Hui, CHEN Jinghao, GUO Sha, LI Zhixing, YAN Longfei. Constructing a Cross-border Data Governance Paradigm in the International Cooperation Mechanism of Artificial Intelligence [J]. Journal of library and information science in agriculture, 2025, 37(11): 4-29.
[9] WU Yuhao, ZHOU Zhihong, LIU Wei, XU Bangdong. Trusted Data Space System of Smart Libraries from the Perspective of Value Chain Synergy [J]. Journal of library and information science in agriculture, 2025, 37(11): 30-46.
[10] YE Zhifei, WU Zhenxin, LI Hanyu, WANG Ying. Constructing a Framework and Pathway for Trustworthy Preprint Platforms [J]. Journal of library and information science in agriculture, 2025, 37(10): 67-77.
[11] LIU Wei, ZHANG Lei, JI Ting, CHEN Xiaoyang. Shaping the Smart Libraries with AI: An Agent-based, Next-Generation Library Service Platform [J]. Journal of library and information science in agriculture, 2025, 37(5): 15-26.
[12] CHEN Jiayong, GONG Jiaoteng, WANG Yuyi. Research of Interdisciplinary Comparison and Collaborative Paradigm on the Concept of Agent in Library Science [J]. Journal of library and information science in agriculture, 2025, 37(5): 27-39.
[13] XIAO Keyi, LI Yunfan, CHEN Yingying, PENG Xi. User Experience of Public Library Intelligent Service from the Perspective of Actor Network Theory [J]. Journal of library and information science in agriculture, 2025, 37(4): 51-65.
[14] QIAO Jinhua, MA Xueyun. Risks and Regulations for Application of the LLaMA Model in University Future Learning Centers [J]. Journal of library and information science in agriculture, 2025, 37(2): 37-48.
[15] SUN Lijuan. Exploring the Transition of Public Librarians to "Prompt Librarians" from the Perspective of New Quality Productive Forces [J]. Journal of library and information science in agriculture, 2025, 37(1): 17-32.
Viewed
Full text


Abstract

Cited
  Shared   
  Discussed   
No Suggested Reading articles found!
Editorial Board of Journal of library and information science in agriculture
Tel：(010)82109667　Fax：(010)82109667　E-mail：xuekan＠caas.cn
Powered by Beijing Magtech Co., Ltd.
知识共享许可协议