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›› 2017, Vol. 29 ›› Issue (6): 132-136.doi: 10.13998/j.cnki.issn1002-1248.2017.06.034

• Service management • Previous Articles     Next Articles

Research on the Service Quality Evaluation Method and Index System of Digital University Library

WANG Ping   

  1. Library of Hunan Institute of Science and Technology, Yueyang 414000, China
  • Received:2016-10-25 Online:2017-06-05 Published:2017-06-09

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Abstract: With the development of information technology, digital library has been the core for university teaching and scientific research service, and its service quality is the key factor affecting the development of university library. To evaluate the service quality of university digital library scientifically and reasonably has become an important work. This paper analyzed the evaluation contents of digital university library’s service quality firstly，and established a scientific evaluation index system, and then proposed a evaluation method based on neural network. The example showed that this method can realize an accurate evaluation for the service quality of digital university library, which gave a useful help for university to promote the service quality of digital library.

Key words: Digital university library

CLC Number: 

  • G250.7
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