AIGC时代数字图书馆面向公共文化的知识服务功用研究

doi:10.13998/j.cnki.issn1002-1248.25-0764

Abstract

Abstract:

[Purpose/Significance] With the rapid development of technologies such as generative AI and knowledge graphs, digital libraries are undergoing transformative development. This study aims to address the evolving demand for knowledge services in digital libraries in the context of the development of AIGC technologies. The study seeks to resolve issues in traditional services, such as resource overload, mismatches between precise needs and available resources, and regional service disparities, to optimize public cultural knowledge service models for digital libraries. [Method/Process] This study employed a comprehensive approach combining online surveys, case studies, and literature review. First, through a literature review, the study systematically examined relevant theoretical findings, research hotspots, and cutting-edge developments in digital libraries, public cultural services, knowledge services, and AIGC technology applications both domestically and internationally. This process clarified the connotations and denotations of core concepts and established the theoretical foundation and analytical framework for the research. Second, using online research methods, the study comprehensively examined policy documents issued domestically and internationally regarding digital library development and the enhancement of public cultural services, systematically identifying the needs of digital libraries for public cultural knowledge services in the AIGC era. Finally, employing case analysis, the study systematically analyzed the core functions of AIGC-enabled digital libraries in delivering public cultural knowledge services, drawing on typical case studies from provincial and municipal-level libraries. [Results/Conclusions] This study clarified the intrinsic connection between AIGC technology and public cultural knowledge services provided by digital libraries. The findings indicate that in the AIGC era, digital libraries face three core requirements when delivering knowledge services for public culture. First is the need for AIGC-enabled resource allocation. This requires the use of AIGC technology to quickly classify, thoroughly process, and intelligently integrate large quantities of public cultural resources, thereby addressing issues of resource fragmentation and low utilization rates. Second is the need for secure and compliant technical tools. This requires the introduction of AIGC-related tools to optimize knowledge service processes and enhance service efficiency. Third is the need for human resources to ensure inclusive services. This requires cultivating multidisciplinary professionals with both library expertise and AIGC technical skills to support the continuous optimization of service models. Based on this, the study identified three core service functions for digital libraries in the AIGC era: the intelligent regional characteristics center, the intelligent cultural resources center, and the intelligent scientific research center, all geared toward public cultural knowledge services. The service model proposed by this study offers a reference framework for the transformation and upgrading of digital libraries at all levels, while also providing theoretical support and practical insights for the intelligent development of public cultural service systems.

Key words: digital library, artificial intelligence, public culture, knowledge service, the 15th Five-Year Plan

CLC Number:

G252

YANG Tianzhuo, BAI Yang. Knowledge Service Functions of Digital Libraries for Public Culture in the Era of AIGC[J].Journal of library and information science in agriculture, 2026, (): 1-11.

Figures/Tables 2

Table1

Digital libraries in the AIGC era addressing public cultural knowledge service needs"

序号	文件名称	发布机构	需求类型	主要内容
1	《图书馆人工智能引入指南》(2025年)^[23]	IFLA	资源配置	AI为图书馆赋能，促进信息公平获取和知识创造。
			技术工具	图书馆参与公共服务性AI的开发与训练有助于提升知识获取的可及性
			人力保障	图书馆员的责任在于以合规可持续的方式发挥AI在信息获取中的价值，同时对不道德的使用方式予以纠偏
2	《图书馆响应人工智能的战略对策》^[33]	IFLA	资源配置	图书馆可在数据发现、数据管理、版权问题等与AI有关的方面提供支持
			技术工具	AI可以特别应用于图书馆专业工作
			人力保障	图书管理员可以平衡性别偏见，在更广泛的IT行业中发挥特殊作用
3	《IFLA关于图书馆与人工智能的声明》^[34]	IFLA	资源配置	图书馆既能普及AI知识，又能开展宣传教育工作
			技术工具	AI和机器学习技术将为图书馆知识管理流程注入新维度和创新方法
			人力保障	公共图书馆具备开展公众培训的条件，但对馆员的专业技能有更高要求
4	《研究型图书馆人工智能指导原则》^[35]	ARL	资源配置	图书馆使所有人都能平等地使用AI工具和技术，以促进他们的数字素养
4	《研究型图书馆人工智能指导原则》^[35]	ARL	技术工具	图书馆既要识别AI模型与应用的偏差和失真现象，又要在使用AI工具、技术及培训数据时优先考量用户安全隐私
5	《关于推动公共文化服务高质量发展的意见》^[36]	文化和旅游部、国家发展改革委、财政部	资源配置	优化基层公共文化服务网络，实现总分馆图书资源的通借通还、数字服务的共享、文化活动的联动
			技术工具	加强智慧图书馆体系建设，建立全国智慧服务管理架构，与企业合作探索新型文化服务方式
			人力保障	实现总分馆人员的统一培训
6	《“十四五”公共文化服务体系建设规划》^[37]	文化和旅游部	资源配置	优化资源建设，完善文献保障体系，提升服务能力，创新服务方式，建设区域性知识、信息和学习中心
			技术工具	推动公共图书馆实现智慧化运营，优化数据反馈模式
			人力保障	加强公共图书馆干部专业化建设，提升基层队伍职业素质
7	《关于推进实施国家文化数字化战略的意见》^[3]	中共中央办公厅、国务院办公厅	资源配置	统筹文化领域已建、在建的数字化成果，关联形成中华文化数据库
7	《关于推进实施国家文化数字化战略的意见》^[3]	中共中央办公厅、国务院办公厅	技术工具	统筹推进国家文化大数据体系、全国智慧图书馆体系和公共文化云建设，增强公共文化数字内容供给能力，提升公共文化服务数字化水平

Table1

Table 2

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知识服务功能	知识服务项目	知识服务内容
智能区域特色中心	文献信息	纸质资源数字化、图书馆互联互通智能平台
智能区域特色中心	教育信息	针对不同年龄段的公众提供AIGC辅助阅读服务
智能文化资源中心	文化传播	传播优秀传统文化、开发AIGC创意产品、推动文旅融合
	乡村振兴	AIGC助力数字乡村建设
	全民阅读	AIGC赋能“全民阅读”宣传语导引
智能科学研究中心	数字服务	依托AIGC技术提供个性化智能服务
智能科学研究中心	学术科普	搭建AIGC平台提供科学帮助

Knowledge Service Functions of Digital Libraries for Public Culture in the Era of AIGC

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