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›› 2016, Vol. 28 ›› Issue (10): 179-183.doi: 10.13998/j.cnki.issn1002-1248.2016.10.043

• Service management • Previous Articles     Next Articles

Research of Library Service Quality Evaluation Based on LibQUAL+® System—A Survey of Reader's Satisfaction on Southern Medical University Library

WU Xue-ying, ZHAO Dan, GU Ping   

  1. Southern Medical University Library, Guangzhou Guangdong 510515, China
  • Received:2016-02-29 Online:2016-10-05 Published:2016-09-29

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Abstract: A survey of readers’ satisfaction based on the LibQUAL+® system was taken in Southern Medical University Library. Readers valued the service of library from 3 aspects including service, resource and environment. The advice of some readers were collected. According the analysis of survey results, some suggestion on perfecting construction and improving service level were put forward.

Key words: LibQUAL+®

CLC Number: 

  • G252
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