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Journal of library and information science in agriculture ›› 2015, Vol. 27 ›› Issue (9): 167-169.doi: 10.13998/j.cnki.issn1002-1248.2015.09.041

• Service management • Previous Articles     Next Articles

Research of User Experience Service Based on Broken Window Theory

PAN Wen-jia   

  1. Nanjing Library, Jiangsu Nanjing 210018, China
  • Received:2015-04-02 Online:2015-09-05 Published:2015-09-16

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Abstract: For the university library, any broken window phenomenon will influence its user experience. Only zero tolerance for the existence of broken windows phenomenon can enhance the user experience and improve the quality of service. Starting from the origin and connotation of broken window theory, this article explicitly analyzed the impact of broken window phenomenon on the user experience of university library, and proposed the corresponding solution measures to play a certain reference role for the user experience service of university library.

Key words: Broken windows theory

CLC Number: 

  • G252
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