中文    English

›› 2018, Vol. 30 ›› Issue (2): 176-179.doi: 10.13998/j.cnki.issn1002-1248.2018.02.032

• Service management • Previous Articles     Next Articles

Research on the Application of "LibQUAL+TM" in Digital Library's Information Service Quality Evaluation

YU Le   

  1. Jiangxi Library, Jiangxi Nanchang 330046, China
  • Received:2017-04-27 Revised:2018-03-01 Online:2018-02-05 Published:2018-03-01

PDF (PC)

184

Abstract: "LibQUAL+TM" evaluation system has positive effect in the improvement of digital library's service content, service scope and way, and can strengthen the healthy development of digital library through improving the quality of service evaluation. From the development trend of information service quality evaluation of digital library and the application of "LibQUAL+TM" in the information service quality, this paper described the development requirements of library information service evaluation system, and put forward the evaluation status of digital library's service quality from three aspects including uneven distribution of resource, few personalized service, backward reading environment, and then explained the practical significance of applying "LibQUAL+TM" in the evaluation of digital library information service quality, and proposed the development path of digital library's information service quality evaluation based on "LibQUAL+TM" from strengthening interlibrary cooperation, relying on the multimedia carrier "online + offline" information platform and differentiated service thinking ways.

Key words: digital library

CLC Number: 

  • G250
[1] 黄钰新.基于SWOT分析的数字图书馆信息服务质量评价研究[J].图书馆学刊,2016,(2):23-25.
[2] 赵娜.当代中国数字图书馆服务质量评价研究综述[J].河南图书馆学刊,2016,(3):120-121，127.
[3] 刘建丽.在图书馆服务质量评价中应用LibQUAL+TM的相关研究[J].图书馆学刊,2014,(8):26-28.
[4] 王振华.基于LibQUAL+~(TM)的高职院校图书馆服务质量评价研究[J].河北科技图苑,2014,(3):45-49.
[5] 赵杨.基于多维度多层次法的数字图书馆移动服务质量评价模型构建[J].情报理论与实践,2014,(4):86-91.
[6] 宋爽,杜慰纯.高校数字图书馆感知服务质量及控制研究[J].图书馆建设,2013,(7):70-75.
[7] 张晓文.基于LibQUAL+TM的高校图书馆服务质量评价[J].农业图书情报学刊,2013,(6):159-160.
[8] 王利君.基于LibQUAL+~(TM)的高校移动图书馆服务质量评价研究[D].南京:南京大学,2013.
[1] CHE Yao, XU Zhen. The Application and Problems on Mobile Digital Libraries [J]. Journal of Library and Information Science in Agriculture, 2020, 32(6): 65-71.
[2] MO Yidan. Influencing Factors of Digital Library Users' Willingness to Accept—— an Empirical Analysis Based on Questionnaires [J]. Journal of Library and Information Science in Agriculture, 2020, 32(1): 73-79.
[3] ZHOU Xiaoying. Analysis of Hotspots and Trends of International Digital Library Research in Recent Five Years Based on Keyword Indexing [J]. Agricultural Library and Information, 2019, 31(4): 37-47.
[4] LE Chengyi, LI Peipei, CHEN Shuilin. User Satisfaction Analysis of College Mobile Digital Library from the Perspective of User Perception [J]. Agricultural Library and Information, 2019, 31(2): 20-29.
[5] LI Chao. Digital Library Transformation Strategy in Big Data Environment [J]. , 2018, 30(9): 100-105.
[6] WU Qiyun. Research on the Optimal Allocation of Digital Library Collection Resource from the Perspective of Information Ecology Theory [J]. , 2018, 30(9): 38-41.
[7] DONG Feifei. Study on Regional Cloud Digital Library Based on Stratified MANET Environment [J]. , 2018, 30(9): 95-98.
[8] WANG Xuejing. Research on Intelligent Service Mode of Digital Library Based on Deep Learning Technology [J]. , 2018, 30(9): 150-153.
[9] JIANG Bo. Research on Digital Library's Reference Service Oriented to Data-intensive Research Paradigm [J]. , 2018, 30(9): 161-164.
[10] WU Ping. Research on Protecting Readers' Privacy in Library under Cloud Computing Environment [J]. , 2018, 30(8): 74-77.
[11] LI Xiaoyu. The Development and Evolution of User's Self-acquisition Information Service Mode in Digital Library [J]. , 2018, 30(7): 174-177.
[12] ZHANG Chunli. Research on Information Service Model of Digital Library Based on Scenario Awareness [J]. , 2018, 30(6): 197-200.
[13] YU Lin. Theory and Practice of Commercial Database Construction——Taking Digital Library Promotion Project as an Example [J]. , 2018, 30(6): 35-39.
[14] HE Shuang. Empirical Study on the User loyalty of Digital Library [J]. , 2018, 30(5): 80-83.
[15] CHEN Demin. Research on Information Discovery Service Model of Digital Library Based on Knowledge Organization [J]. , 2018, 30(4): 185-188.
Viewed
Full text


Abstract

Cited
  Shared   
  Discussed   
No Suggested Reading articles found!
Editorial Board of Journal of Library and Information Science in Agriculture
Tel：(010)82109667　Fax：(010)82109667　E-mail：xuekan＠caas.cn
Powered by Beijing Magtech Co., Ltd.
知识共享许可协议