中文    English

›› 2018, Vol. 30 ›› Issue (2): 172-175.doi: 10.13998/j.cnki.issn1002-1248.2018.02.031

• Service management • Previous Articles     Next Articles

Research on Information Service Quality Evaluation of University Library Based on Fuzzy Comprehensive Evaluation Method

TONG Jinhong   

  1. Liaoning University of Technology Library, Liaoning Jinzhou 121001, China
  • Received:2017-04-16 Revised:2018-03-01 Online:2018-02-05 Published:2018-03-01

PDF (PC)

195

Abstract: From the perspective of reader demand, through the analysis on the factors affecting the service quality of Liaoning University of Technology Library, this paper determined the evaluation index system of library service quality and built the index system framework, and used the fuzzy comprehensive evaluation method to evaluate the influencing factors, so as to provide a theoretical basis for improving the quality of library service.

Key words: university library

CLC Number: 

  • G250
[1] 尹子民,尹进.基于工业企业财务实力的模糊综合评判[J].中国管理信息化,2008,(10):38-39.
[2] 钱蔚蔚,史美静.高校图书馆发现服务在学科服务中的应用研究[J].现代情报,2016,(1):125-126.
[3] 程鹏.知识发掘的概念及其相关理论研究[J].图书情报工作,2010,54(18):111-115．
[4] 卢章平,袁润.发现服务:大学与研究机构图书馆的趋势[J].中国图书馆学报,2014,(3):2.
[5] 王涛,王艳平,唐剑涛.模糊数学及其应用[M].沈阳：东北大学出版社,2005.
[6] 张炳江.层次分析法及其应用案例[M].北京:电子工业出版社,2014.
[7] 尹子民.企业竞争力评价与可持续发展战略研究[M].沈阳:东北大学出版社,2004.
[8] 朱建军.层次分析法的若干问题研究及应用[D].沈阳:东北大学,2005.
[1] ZHANG Hongping. Promotion Mechanism of User Demand to Library Literature Resource Construction, Management and Service: Based on Grounded Theory [J]. Journal of Library and Information Science in Agriculture, 2022, 34(9): 95-103.
[2] XING Wenming, LIU Wo. An Investigation on University Libraries' Service in Promoting the Implementation of FAIR Data Management Principles [J]. Journal of Library and Information Science in Agriculture, 2022, 34(7): 65-75.
[3] DU Yu, WANG Hongye, HU Zhixun. Co-Construction and Sharing of Literature and Information Resources in Regional Colleges and Universities Based on Block Chain Incentive Mechanism [J]. Journal of Library and Information Science in Agriculture, 2022, 34(4): 74-83.
[4] LI Bo, LI Honglian, GUAN Qing, LIU Yang. Fine-grained Sentiment Analysis of Social Network Platform of University Libraries Based on CNN-BiLSTM-HAN Hybrid Neural Network [J]. Journal of Library and Information Science in Agriculture, 2022, 34(4): 63-73.
[5] LIAO Siqin, ZHOU Yu. The Current Situation and Analysis of Patent Information Service of University Libraries in China: Taking the IPR Information Service Centers of 23 Universities as an Example [J]. Journal of Library and Information Science in Agriculture, 2022, 34(2): 63-74.
[6] XIAO Keyi, QIN Jiajia, LI Yunfan. Practice and Enlightenment of Japanese University Libraries in Using Institutional Repositories for Research Data Management [J]. Journal of Library and Information Science in Agriculture, 2022, 34(11): 100-109.
[7] YAO Xiumin, ZHAO Xueyun, FAN Huixia, YAN fen. Benchmarking and Improvement Strategies of Supporting Disciplinary Construction in Normal University Libraries under the Background of "Double First-class" Dynamic Monitoring: Taking Hebei Normal University library as an Example [J]. Journal of Library and Information Science in Agriculture, 2021, 33(9): 72-82.
[8] WANG Jie. College Students' Information Literacy Education in the Information Age: Taking Shenyang Ligong University Library as an Example [J]. Journal of Library and Information Science in Agriculture, 2021, 33(8): 88-95.
[9] YANG Xuehong, HE Bin, WANG Luyan. Circulation Services Based on an Intelligent Library Management System: A Case Study in the CAU Library [J]. Journal of Library and Information Science in Agriculture, 2021, 33(7): 92-99.
[10] AN Na. Space Reconstruction Strategy of University Libraries Based on 5W1H Analysis [J]. Journal of Library and Information Science in Agriculture, 2021, 33(4): 78-85.
[11] ZHU Hanyu. Tracking Changes：Development, Achievements and Enlightenment of Project Information Literacy (PIL) [J]. Journal of Library and Information Science in Agriculture, 2021, 33(12): 16-28.
[12] YU Defeng. The Practice and Enlightenment on Privacy Protection Service of Cornell University Library [J]. Journal of Library and Information Science in Agriculture, 2021, 33(11): 28-37.
[13] WANG Yuxia, WANG Fengjiao, GONG Jiaoteng. Innovation and Enlightenment of University of Sussex Library Supporting Think-Tank Construction [J]. Journal of Library and Information Science in Agriculture, 2020, 32(8): 68-78.
[14] FENG Ya, LI Gang. Non-traditional Learning and Rediscovery of Spatial Value—A Summary of Studies on " University Library Learning Space" at Home and Abroad [J]. Journal of Library and Information Science in Agriculture, 2020, 32(6): 4-14.
[15] LU Jianying, ZHAO Yonghong. Research on the Current Situation and Contermeasures of WeChat Reading Promotion in University Library-Take Eight Universities in Shanxi Province as an Example [J]. Journal of Library and Information Science in Agriculture, 2020, 32(6): 34-41.
Viewed
Full text


Abstract

Cited
  Shared   
  Discussed   
No Suggested Reading articles found!
Editorial Board of Journal of Library and Information Science in Agriculture
Tel：(010)82109667　Fax：(010)82109667　E-mail：xuekan＠caas.cn
Powered by Beijing Magtech Co., Ltd.
知识共享许可协议