智能咨询机器人对图书馆参考咨询服务的革新

doi:10.13998/j.cnki.issn1002-1248.20-0545

摘要/Abstract

摘要： [目的/意义]智能机器人在图书馆参考咨询工作中的应用,拓展了参考咨询的知识库储备、提升了参考咨询的用户分析能力,可以根据用户的需求与行为规律提供准确、个性化的咨询服务,提高了参考咨询服务的实效性、质量和满意度。[方法/过程]探讨了传统参考咨询服务的不足之处,将智能咨询机器人的知识库构建和用户需求分析能力应用于参考咨询服务中,可以有效拓展参考咨询服务边界、提高了参考咨询服务的用户分析能力、完善参考咨询服务的自我学习水平。[结果/结论]未来智能咨询机器人需要与新兴的信息技术紧密结合起来,融合用户画像、大小数据分析、本体和智能硬件等技术,不断提高智能咨询机器人的信息问题解决能力与信息服务水平。

关键词: 智能咨询机器人, 图书馆, 参考咨询, 信息服务, 人工智能

Abstract: [Purpose/Significance] The application of intelligent robots in library reference services has expanded the knowledge base for reference services and enhanced the user analysis ability of reference librarians. It provides accurate and personalized consultation services according to user needs and behavior patterns. It has improved the effectiveness, quality and satisfaction of reference services. [Method/Process] This paper discussed the shortcomings of traditional reference services. Applying the knowledge base construction and user demand analysis capabilities of intelligent consulting robots to reference services can effectively expand the boundaries of reference services, and improve the performance and the self-learning level of reference services. [Results/Conclusions] In the future, intelligent consulting robots need to be closely integrated with emerging information technologies, integrating user profiles, large and small data analysis, ontology and intelligent hardware, etc., to continuously improve the information problem solving capabilities and information service levels of intelligent consulting robots.

Key words: intelligent consulting robot, library, reference service, information service, artificial intelligence

中图分类号:

G252.6

杨倩. 智能咨询机器人对图书馆参考咨询服务的革新[J]. 农业图书情报学报, 2021, 33(5): 93-99.

YANG Qian. Impact of Intelligent Consulting Robots on the Innovation of Reference Services in Libraries[J]. Journal of Library and Information Science in Agriculture, 2021, 33(5): 93-99.

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