中文    English

Journal of library and information science in agriculture ›› 2014, Vol. 26 ›› Issue (7): 85-88.doi: 10.13998/j.cnki.issn1002-1248.2014.7.021

• Work study • Previous Articles     Next Articles

Study on How to Correctly Handle Complaints of Library Readers——Taking Guangzhou library as an example

ZUO Xiao-lin   

  1. Library of Guangzhou, Guangzhou 510623, China
  • Received:2014-03-27 Online:2014-07-05 Published:2014-07-11

Abstract: With the development of network information, the development environment of the library to meet new challenges hitherto unknown. Readers’ dissatisfaction is an unavoidable problem in the library. Taking Guangzhou library as an example, the main reasons of reader's complaint and readers complain that the form of expression, and the library correctly handle the effective methods and Strategies of reader's complaint for the corresponding discussion. For reference, and CRM customer relationship management for library readers complain about the significance of some tentative.

Key words: Library

CLC Number: 

  • G252
[1] 金业阳.高校图书馆用户抱怨行为研究[J].实践研究,2005,(4):406-408.
[2] 沈健.图书馆读者抱怨行为研究[J].图书情报知识,2005,(10):102-104.
[3] 唐嫦艳.图书馆读者投诉与服务心理效应的思考[J].图书情报工作,2007,(9):114.
[4] 温国强.图书馆提高读者读者忠诚度的策略[J].中国图书馆学报,2004,(6):79-83.
[5] 吕卫平,赵程程,王艺榕.我国图书馆读者投诉处理工作管理探析[J].图书馆论坛,2009,(5):132-134.
[6] 金健.高校图书馆员与读者矛盾的心理分析[J].图书馆杂志,2006,(7):40-41.
[1] GUO Jinbo. Effects of AIGC on Reader Trust in Library Information [J]. Journal of library and information science in agriculture, 2026, 38(4): 84-98.
[2] SONG Lingling, ZHANG Xinghui. Efficacy of Intelligent Consulting Services in Libraries at Home and Abroad under the Background of AI Large Model Driving [J]. Journal of library and information science in agriculture, 2026, 38(4): 99-111.
[3] WU Yuhao, LIU Yihao, LI Qingjun, HU Xu. Open Sharing of Library Data Based on Large Language Models: Logic, Path and Strategy [J]. Journal of library and information science in agriculture, 2026, 38(1): 28-43.
[4] YANG Min. Investigation and Analysis on the Practice of Seoul Outdoor Library and its Enlightenment [J]. Journal of library and information science in agriculture, 2026, 38(1): 95-103.
[5] JIANG Jingze, ZHOU Tianmin, LI Mei, CHENG Cheng, CHEN Haiyan. A study of the Core Competence Model of Compound AI Librarians in the Intelligent Transformation of University Libraries [J]. Journal of library and information science in agriculture, 2025, 37(9): 97-109.
[6] SONG Yaping, LIAN Kangping. Pathways for Public Library Study Tour Services in the Context of Cultural and Tourism Integration [J]. Journal of library and information science in agriculture, 2025, 37(8): 92-103.
[7] HUO Ruijuan, ZHANG Hai. Connotations and Influencing Factors of the Professionalization of Library Reading Promoters [J]. Journal of library and information science in agriculture, 2025, 37(8): 29-39.
[8] SHEN Hongjie, SHEN Hongwei, WANG Junli. Generative AI Empowering Information Literacy Education in Digital Libraries: Path Exploration, Challenge Analysis, and Response Strategies [J]. Journal of library and information science in agriculture, 2025, 37(7): 50-60.
[9] JIANG Yumeng. An Investigation and Enlightenment on the Current Status of AI Literacy Education in Nordic University Libraries [J]. Journal of library and information science in agriculture, 2025, 37(7): 19-34.
[10] GAO Dan, CUI Bin. Value Co-Creation Mechanism of Cultural Heritage Data Resources: An Analysis Based on the “Stage-Subject-Scenario” Framework [J]. Journal of library and information science in agriculture, 2025, 37(7): 61-72.
[11] LIU Wei, ZHANG Lei, JI Ting, CHEN Xiaoyang. Shaping the Smart Libraries with AI: An Agent-based, Next-Generation Library Service Platform [J]. Journal of library and information science in agriculture, 2025, 37(5): 15-26.
[12] CHEN Jiayong, GONG Jiaoteng, WANG Yuyi. Research of Interdisciplinary Comparison and Collaborative Paradigm on the Concept of Agent in Library Science [J]. Journal of library and information science in agriculture, 2025, 37(5): 27-39.
[13] ZHANG Li, WANG Bo, JING Shui. Generative AI-Driven Resource Discovery in Public Libraries: Service Optimization Based on a Dynamic Evaluation Model [J]. Journal of library and information science in agriculture, 2025, 37(5): 58-71.
[14] LIU Han. Interdisciplinary Integration and Curricular Innovation in Data Science Degree Programs: An Empirical Study of Eight U.S. iSchools [J]. Journal of library and information science in agriculture, 2025, 37(4): 94-107.
[15] XIAO Keyi, LI Yunfan, CHEN Yingying, PENG Xi. User Experience of Public Library Intelligent Service from the Perspective of Actor Network Theory [J]. Journal of library and information science in agriculture, 2025, 37(4): 51-65.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
No Suggested Reading articles found!