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›› 2014, Vol. 26 ›› Issue (7): 85-88.doi: 10.13998/j.cnki.issn1002-1248.2014.7.021

• Work study • Previous Articles     Next Articles

Study on How to Correctly Handle Complaints of Library Readers——Taking Guangzhou library as an example

ZUO Xiao-lin   

  1. Library of Guangzhou, Guangzhou 510623, China
  • Received:2014-03-27 Online:2014-07-05 Published:2014-07-11

Abstract: With the development of network information, the development environment of the library to meet new challenges hitherto unknown. Readers’ dissatisfaction is an unavoidable problem in the library. Taking Guangzhou library as an example, the main reasons of reader's complaint and readers complain that the form of expression, and the library correctly handle the effective methods and Strategies of reader's complaint for the corresponding discussion. For reference, and CRM customer relationship management for library readers complain about the significance of some tentative.

Key words: Library

CLC Number: 

  • G252
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