关键词: 高校, 图书馆, 馆员与读者沟通

Abstract: In the reader service work of university library, strengthening bilateral effective communication has played an important role in providing readers with quality literature information service and enabling readers to obtain the required documentation. But it inevitably produced a series of problems in the communication between both sides. Focusing on the uneven business levels of university libraries, the lack of strong service awareness for librarians and the single communication channel between librarian and reader and other issues, this paper put forward some suggestions to establish effective communication mechanism between librarian and reader.

Key words: University