关键词: 高校数字图书馆, 服务质量, 评价指标体系, 评价方法, 神经网络

Abstract: With the development of information technology, digital library has been the core for university teaching and scientific research service, and its service quality is the key factor affecting the development of university library. To evaluate the service quality of university digital library scientifically and reasonably has become an important work. This paper analyzed the evaluation contents of digital university library’s service quality firstly，and established a scientific evaluation index system, and then proposed a evaluation method based on neural network. The example showed that this method can realize an accurate evaluation for the service quality of digital university library, which gave a useful help for university to promote the service quality of digital library.

Key words: Digital university library