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›› 2016, Vol. 28 ›› Issue (9): 111-113.doi: 10.13998/j.cnki.issn1002-1248.2016.09.025

• Work study • Previous Articles     Next Articles

Necessity of Regulating Readers’ Online Complaints in University Libraries

SUN Hong-ping   

  1. Hubei Engineering University Library, Hubei Xiaogan 432000, China
  • Received:2016-01-25 Online:2016-09-05 Published:2016-09-08

Abstract: How to handle readers’ online complaints has been regarded as a difficult issue faced by university libraries in the era of new media. This paper compared 2 cases selected respectively from Baidu Tieba and wechat, and proposed some suggestions about correctly guiding readers’ complaints.

Key words: University library

CLC Number: 

  • G251
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