关键词: 大学图书馆, 读者满意度, “, LibQUAL+”, 模型

Abstract: According to the present status that only less studies were reported on reader satisfaction degree in university library, this study took China West Normal University Library as an example, designed a questionnaire based on an improved "LibQUAL+" model, and carried out a survey in student readers possessing different gender, different major and different education background. And then, the collected data were analyzed using statistical software. The results showed that the library can meet users' minimum acceptable reader satisfaction degree, but there were still some gap between users` perceptions and expectations of reader satisfaction degree. It can provide beneficial reference for construction and development of other university libraries.

Key words: university library