关键词: Kano模型, ClimateQUAL评价体系, 用户满意度

Abstract: Librarians play a more and more important role in providing services in the library. The improvements of librarian’s personnel quality can enhance the library’s service quality significantly. Hence, based on the KANO model and ClimateQUAL evaluation system, this article analyze the current status first and design the questionnaire required in KANO model analysis and the corresponding analysis method. On top of that, this article propose two strategies based on the cooperative analysis to KANO model and ClimateQUAL evaluation system.

Key words: KANOmodel