用户感知视角下的高校移动数字图书馆用户满意度分析

doi:10.13998/j.cnki.issn1002-1248.2019.02.18-1817

Abstract

Abstract: It is analyzed whether the "University Mobile Digital Library" has provided services that meet the needs of students and teachers, and whether it has fully exerted its own value. From the perspective of user perception, this paper uses the measurement scale of LibQUAL^+TM model with library professional characteristics to explore the main factors influencing university library user satisfaction and the relationship between them by establishing the structural equation model. User expectations, perceived usefulness, and perceived service quality are all influencing factors of user satisfaction. User expectations and perceived service quality have an indirect impact on user satisfaction, and perceived usefulness has a direct impact. In addition, the indirect impact of perceived service quality on user satisfaction is almost twice the indirect impact of user expectations on user satisfaction. Users pay different attention to library systems, librarian online services, mobile devices and digital resources, but the differences are small.

Key words: college mobile digital library, LibQUAL^+TM model, customer satisfaction, structural equation model

CLC Number:

G250.76

LE Chengyi, LI Peipei, CHEN Shuilin. User Satisfaction Analysis of College Mobile Digital Library from the Perspective of User Perception[J].Agricultural Library and Information, 2019, 31(2): 20-29.

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