›› 2017, Vol. 29 ›› Issue (7): 193-198.doi: 10.13998/j.cnki.issn1002-1248.2017.07.046
• Service management • Previous Articles Next Articles
LIN Feifei
CLC Number:
| [1] Yasmin Morais, Sara Sampson. A Content Analysis of Chat Transcripts in the Georgetown Law Library[J]. Legal Reference Services Quarterly, 2010, 29(3):165-178. [2] Armannkeown V, Cooke C A, Matheson G. Digging deeper into virtual reference transcripts[J]. Reference Services Review, 2015, 43(4):656-672. [3] Joseph Rawson, Megan A. Davis, Julie Harding, et al. Virtual Reference at a Global University: An Analysis of Patron and Question Type[J]. Journal of Library & Information Services in Distance Learning, 2013, 7(1-2):93-97. [4] Cabaniss J. An Assessment of the University of Washington’s Chat Reference Services[J]. Public Library Quarterly, 2015, 34(1):85-96. [5] Maloney K, Kemp J H. Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice.[J]. College & Research Libraries, 2015, 76(7):959-974. [6] Matteson M L, Salamon J, Brewster L. A Systematic Review of Research on Live Chat Service[J]. Reference & User Services Quarterly, 2011, 51(2):172-190. [7] Patricia Bravender, Colleen Lyon, Anthony Molaro. Should Chat Reference Be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats[J]. Internet Reference Services Quarterly, 2011, 16(3):111-127. [8] Wade Bishop B, Torrence M. Virtual reference services: consortium versus stand-alone.[M]// College & Undergraduate Libraries. 2007:117-127. [9] Meert D L, Given L M. Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries[J]. College & Research Libraries, 2009, 70(1):71-84. [10] Amanda Clay Powers, David Nolen, Li Zhang, et al. Moving from the Consortium to the Reference Desk: Keeping Chat and Improving Reference at the MSU Libraries[J]. Internet Reference Services Quarterly, 2010, 15(3):169-188. [11] Bishop B W. Can Consortial Reference Partners Answer Your Local Users' Library Questions?[J]. Portal Libraries & the Academy, 2012, 12(4):355-370. [12] Pinto M, Manso R A. Virtual references services: defining the criteria and indicators to evaluate them[J]. The Electronic Library, 2012, 30(1):51-69. |
| [1] | LI Fei-fei. Research on Library's Digital Reference Service Based on Cloud Computing [J]. , 2015, 27(8): 178-180. |
| [2] | HUANG Du-juan, WU Mao-rong, WU Lang, LIU Xun. To Build a Bridge for Agricultural University Digital Reference Service and Rural Practical Talents——Hunan Province as an Example [J]. , 2015, 27(2): 139-141. |
| [3] | ZHANG Li-xia. Digital Reference Service of the Library of Tacit Knowledge Management [J]. , 2014, 26(8): 98-100. |
| [4] | SUN Jiao. Study on Extended Reference Service of University Libraries [J]. , 2014, 26(2): 192-194. |
| [5] | YANG Xiao-wei. Research on Collaborative Reference Services of University Library and Library in Regions——Taking Liaoning Ares as an Example [J]. , 2014, 26(10): 106-108. |
| [6] | SUN Jiao. Study on Extended Reference Service of University Libraries [J]. , 2014, 26(1): 184-186. |
| [7] | LIU Hong-qiu. Research Progress on Domestic Collaborative Digital Reference Service in Recent Three Years [J]. , 2014, 26(1): 112-115. |
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