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›› 2014, Vol. 26 ›› Issue (7): 79-81.doi: 10.13998/j.cnki.issn1002-1248.2014.7.019

• Work study • Previous Articles     Next Articles

Case Study Based on Empirical Cases: The Secret Emotional Labor of Academic Library Reference Job

ZENG Yan   

  1. Library, Beijing Normal University, Zhuhai Campus, Zhuhai, 519087, China
  • Received:2014-01-07 Online:2014-07-05 Published:2014-07-11

Abstract: Secret emotional labor is usually produced during the process of academic library reference job. This paper examines what causes emotional labor and how to solve the problems through concrete empirical cases.

Key words: Academic library reference job

CLC Number: 

  • G251
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