高校图书馆参考咨询工作隐性情绪劳动的经验案例研究

doi:10.13998/j.cnki.issn1002-1248.2014.7.019

农业图书情报学刊 ›› 2014, Vol. 26 ›› Issue (7): 79-81.doi: 10.13998/j.cnki.issn1002-1248.2014.7.019

高校图书馆参考咨询工作隐性情绪劳动的经验案例研究

曾艳

北京师范大学珠海分校图书馆, 广东珠海 519087

收稿日期:2014-01-07 出版日期:2014-07-05 发布日期:2014-07-11
作者简介:曾艳(1981-), 女, 硕士, 北京师范大学珠海分校图书馆, 馆员。

Case Study Based on Empirical Cases: The Secret Emotional Labor of Academic Library Reference Job

ZENG Yan

Library, Beijing Normal University, Zhuhai Campus, Zhuhai, 519087, China

Received:2014-01-07 Online:2014-07-05 Published:2014-07-11

摘要/Abstract

摘要： 参考咨询工作是隐性情绪劳动高发的工作, 通过经验案例研究, 总结出隐性情绪劳动的原因和解决方法。

关键词: 参考咨询工作, 情绪劳动, 经验案例

Abstract: Secret emotional labor is usually produced during the process of academic library reference job. This paper examines what causes emotional labor and how to solve the problems through concrete empirical cases.

Key words: Academic library reference job

中图分类号:

G251

曾艳. 高校图书馆参考咨询工作隐性情绪劳动的经验案例研究[J]. 农业图书情报学刊, 2014, 26(7): 79-81.

ZENG Yan. Case Study Based on Empirical Cases: The Secret Emotional Labor of Academic Library Reference Job[J]. , 2014, 26(7): 79-81.

高校图书馆参考咨询工作隐性情绪劳动的经验案例研究

Case Study Based on Empirical Cases: The Secret Emotional Labor of Academic Library Reference Job

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