农业图书情报学刊 ›› 2017, Vol. 29 ›› Issue (5): 200-202.doi: 10.13998/j.cnki.issn1002-1248.2017.5.050

• 管理服务 • 上一篇    下一篇

新媒体环境下公共图书馆参考咨询服务创新研究

张海霞   

  1. 东营市图书馆,山东 东营 257100
  • 收稿日期:2016-11-02 修回日期:2017-05-24 出版日期:2017-05-20 发布日期:2017-05-24
  • 作者简介:张海霞(1974-),女,东营市图书馆,馆员。

Research on the Innovation of Public Library’s Reference Service under the new Media Environment

ZHANG Haixia   

  1. School of Information Science and Technology of Hunan Agricultural University, Changsha 410128, China
  • Received:2016-11-02 Revised:2017-05-24 Online:2017-05-20 Published:2017-05-24

摘要: 在现代图书馆服务中,参考咨询是图书馆工作的一项核心服务,而这一点在后来数字参考咨询的图书馆服务中得到了重大的体现。由于现代科技信息技术的促进,公共图书馆的参考咨询服务也实现了革命性的变革。经查阅资料,经过20年左右的变革,新媒体环境下公共图书馆参考咨询服务先后经历了3个阶段,它们分别是:异步式数字参考咨询、实时在线数字参考咨询和合作化数字参考咨询。与之相匹配的合作化数字参考咨询服务系统也进行了相应的改造升级,一些如联合参考咨询网、网上联合知识导航站等服务平台加大了合作数字参考咨询服务的发展。但是,与此相对应的是中国新型公共图书馆参考咨询服务起步晚、设备落后、人才缺乏的现状。要发展中国新媒体环境下的公共图书馆参考咨询服务,并有一定的创新,必须掌握理论与实践结合的工作方法,加快发展数字参考咨询服务力度。另外,知识管理、云计算、人工智能等新理念和技术也应引入数字参考咨询的研究不断满足用户的多样化、个性化需求。

关键词: 参考咨询服务, 新媒体, 创新研究

Abstract: In the modern library service, reference is a core service of library work, which also embodies in the digital reference service of library service. Due to the promotion of modern science and technology information technology, public library's reference service has also achieved a revolutionary change. During recent 20 years, the reference service of public library in new media environment experienced three stages, including asynchronous digital reference, real-time digital reference and cooperative digital reference. At the same time, the cooperative digital reference service system match has also conducted transformation and upgrading. UCDRS, United knowledge navigation site and other service platforms have promoted the development of cooperative digital reference service. However, it faced the status of late start, backward equipment and lack of talents. To develop and innovate the public library’s reference service in the new media environment, it must grasp the work method with the combination of theory and practice to speed up the development of digital reference service. In addition, knowledge management, cloud computing, artificial intelligence and other new concepts and technologies should also be introduced into the digital reference research to meet the diverse and personalized needs of users.

Key words: reference service

中图分类号: 

  • G252

引用本文

张海霞. 新媒体环境下公共图书馆参考咨询服务创新研究[J]. 农业图书情报学刊, 2017, 29(5): 200-202.

ZHANG Haixia. Research on the Innovation of Public Library’s Reference Service under the new Media Environment[J]. , 2017, 29(5): 200-202.