5G环境下移动图书馆信息服务质量评价研究

doi:10.13998/j.cnki.issn1002-1248.21-0186

摘要/Abstract

摘要： [目的/意义]5G技术的发展为大数据、云计算、人工智能、物联网等技术的发展提供了通信网络基础,而这些新一代技术的应用将促进图书馆的智慧建设,从而提高信息服务质量,改善用户体验。[方法/过程]通过文献研究法初步构建评价指标,并利用问卷调查法修正了评价指标,又结合5G技术区别于4G技术的特征,最终构建了5G环境下移动图书馆信息服务质量评价体系;从资源、需求、环境、效能4个维度对16项指标进行划分,利用层次分析法确定各项指标权重,使用MATLAB运行计算结果,并进行了一致性检验;最后,基于5G环境下移动图书馆信息服务质量评价体系,对移动图书馆信息服务发展提出改进策略。[结果/结论]评价体系中资源因素的权重最大,其次是效能因素。5G时代移动图书馆需要优先利用5G技术保障信息的时效性,去除冗杂及过时信息,拓宽用户获取信息的平台;同时,移动图书馆应侧重利用5G技术确保网络的稳定性,以较低的延时为用户提供更优质的信息服务。

关键词: 5G, 移动图书馆, 信息服务质量, 层次分析法

Abstract: [Purpose/Significance] The development of 5G technology provides a communication network foundation for the development of big data, cloud computing, artificial intelligence, Internet of things and other technologies, and the application of these new generation technologies will promote the intelligent construction of libraries, so as to improve the quality of information service and enhance user experience. [Method/Process] The evaluation index was preliminarily constructed by the literature review method, and it was revised by the questionnaire survey method. Combined with the characteristics of 5G technology different from 4G technology, the information service quality evaluation system of a mobile library under 5G environment was finally constructed; 16 indexes are divided from four dimensions of resources, demand, environment and efficiency, the weight of each index is determined by analytic hierarchy process, the calculation results are run by MATLAB, and the consistency is tested. Finally, based on the mobile library information service quality evaluation system under 5G environment, this paper puts forward improvement strategies for the development of mobile library information service. [Results/Conclusions] In the evaluation system, the resource factor has the largest weight, followed by the efficiency factor. In the 5G era, mobile libraries need to give priority to using 5G technology to ensure the timeliness of information, remove miscellaneous and outdated information, and broaden the platform for users to obtain information. At the same time, mobile libraries should focus on using 5G technology to ensure the stability of the network and provide users with better information services with lower delay.

Key words: 5G, mobile library, information service quality, analytic hierarchy process

中图分类号:

G250

周瑛, 李楠. 5G环境下移动图书馆信息服务质量评价研究[J]. 农业图书情报学报, 2022, 34(3): 4-14.

ZHOU Ying, LI Nan. Information Service Quality Evaluation of Mobile Libraries Under 5G Environment[J]. Journal of Library and Information Science in Agriculture, 2022, 34(3): 4-14.

参考文献

[1] 李路. 5G关键技术及其在公共图书馆的应用前景[J]. 图书馆学刊, 2019, 41(12): 128-132.
LI L.5G key technology and its application prospect in public library[J]. Journal of library science, 2019, 41(12): 128-132
[2] 李歌维. 5G时代的图书馆变革与发展策略[J]. 图书与情报, 2018(5): 94-97.
LI G W.Library reform and development strategy in 5G era[J].Library and information, 2018(5): 94-97.
[3] 储节旺, 汪敏. 5G环境下移动信息服务创新初探[J]. 情报理论与实践, 2019, 42(3): 29-35.
CHU J W, WANG M.The innovation of mobile information service in 5G environment[J]. Intelligence theory and practice, 2019, 42(3): 29-35
[4] 刘炜, 陈晨, 张磊. 5G与智慧图书馆建设[J]. 中国图书馆学报, 2019, 45(5): 42-50.
LIU W, CHEN C, ZHANG L.5G and smart library construction[J]. Journal of Chinese library science, 2019, 45(5): 42-50
[5] 储节旺, 汪敏. 我国移动图书馆信息服务研究热点及趋势分析[J]. 现代情报, 2019, 39(3): 15-23.
CHU J W, WANG M.The research hotspot and trend of information service in mobile library in China[J]. Modern intelligence, 2019, 39(3): 15-23.
[6] 李晓明. 5G智能时代智慧图书馆建设探究[J]. 文化产业, 2019(19): 40-41.
LI X M.The construction of intelligent library in 5G intelligent era[J]. Cultural industry, 2019(19): 40-41.
[7] 郝志刚. 5G时代下中小学智慧图书馆发展策略[J]. 传播力研究, 2019, 3(26): 296.
HAO Z G.Development strategy of smart library in primary and secondary schools in 5G era[J]. Research on communication power, 2019, 3(26): 296.
[8] 程冰, 于改红, 孟连生. 基于移动通信技术的图书馆移动服务发展演变[J]. 图书馆学研究, 2019(15): 60-67.
CHENG B, YU G H, MENG L S.Evolution of library mobile service based on mobile communication technology[J]. Library science research, 2019 (15): 60-67.
[9] 任广阔. 5G时代下智慧图书馆的发展[J]. 信息通信, 2019(6): 98-100.
REN G K.The development of smart library in 5G era[J]. Information and communication, 2019(6): 98-100.
[10] 王波. 5G时代传统图书馆面临的挑战、机遇及应对策略[J]. 图书馆研究, 2020, 50(1): 29-35.
WANG B.Challenges, opportunities and countermeasures faced by traditional libraries in 5G era[J]. Library research, 2020, 50(1): 29-35.
[11] 吴博. 5G时代下高校图书馆信息服务模式研究[J]. 软件, 2020, 41(1): 70-73.
WU B.Research on information service mode of university library in 5G era[J]. Software, 2020, 41(1): 70-73.
[12] IRIS X, RAKESH B, TAE H L, et al.Enhancing usability of digital libraries: Designing help features to support blind and visually impaired users[J]. Information processing and management, 2020, 57(3): 18-23.
[13] 关磊. 高校数字图书馆网站用户持续使用意愿研究——基于用户体验、TAM和ECM的整合模型[J]. 图书馆工作与研究, 2020(2): 48-59.
GUAN L.Research on users' sustainable use intention of university digital library website - An integrated model based on user experience, TAM and ECM[J]. Library work and research, 2020(2): 48-59.
[14] 罗琳. 国内移动图书馆APP用户体验研究[J]. 大学图书情报学刊, 2016, 34(5): 76-80.
LUO L.Research on app user experience of domestic mobile library[J]. Journal of library and information science, 2016, 34(5): 76-80.
[15] 金小璞, 毕新. 基于结构方程的移动图书馆用户体验满意度模型研究[J]. 情报科学, 2017, 35(11): 94-98, 131.
JIN X P, BI X.Research on user experience satisfaction model of mobile library based on structural equation[J]. Information science,2017, 35(11): 94-98, 131.
[16] 魏群义, 李艺亭, 姚媛. 移动图书馆用户体验评价指标体系研究——以重庆大学微信图书馆平台为例[J]. 国家图书馆学刊, 2018, 27(5): 21-31.
WEI Q Y, LI Y T, YAO Y.Research on user experience evaluation index system of mobile library - Taking WeChat library platform of Chongqing university as an example[J]. Journal of national library, 2018, 27(5): 21-31.
[17] 刘宝瑞, 沈苏阳. 用户体验视阈下的智慧图书馆研究[J]. 图书馆学研究, 2017(6): 43-47.
LIU B R, SHEN S Y.Research on smart library from the perspective of user experience[J]. Library science research, 2017(6): 43-47.
[18] 李艺亭, 张洁. 国内外移动图书馆用户体验测评研究综述[J]. 国家图书馆学刊, 2018, 27(5): 54-64.
LI Y T, ZHANG J.A review of user experience evaluation of mobile libraries at home and abroad[J]. National library journal, 2018, 27(5): 54-64.
[19] 明均仁, 张俊. 高校移动图书馆APP用户满意度的影响因素[J]. 图书馆论坛, 2018, 38(4): 84-94.
MING J R, ZHANG J.Influencing factors of APP user satisfaction in university mobile library[J]. Library forum, 2018, 38(4): 84-94.
[20] 邓李君, 杨文建. 基于用户满意视角的智慧图书馆评价体系研究[J]. 图书馆学研究, 2020(3): 18-25.
DENG L J, YANG W J.Research on smart library evaluation system based on user satisfaction[J]. Library science research, 2020(3): 18-25.
[21] 周瑛, 刘越. 大数据产业发展影响因素研究[J]. 现代情报, 2017,37(8): 129-134.
ZHOU Y, LIU Y.Research on influencing factors of big data industry development[J]. Modern intelligence, 2017, 37(8): 129-134.
[22] 西晶. 创新驱动战略下高校图书馆新型智库知识服务发展路径研究[J]. 大学图书情报学刊, 2020, 38(2): 32-34, 39.
XI J.Research on the development path of new think tank knowledge service of university library under the innovation driven strategy[J]. Journal of library and information science, 2020, 38(2): 32-34, 39.
[23] 朱蕴辉. 面向智库需求的图书馆服务设计[J]. 图书情报导刊,2020, 5(2): 5-9.
ZHU Y H.Library service design for the needs of think tanks[J]. Library and information guide, 2020, 5(2): 5-9.
[24] 刘淑华, 刘兴军. 公共图书馆新型服务能力建设与实践——以赤峰市图书馆为例[J]. 图书情报工作, 2020, 64(1): 58-63.
LIU S H, LIU X J.Construction and practice of new service capacity of public library - Taking Chifeng library as an example[J]. Library and information work, 2020, 64(1): 58-63.
[25] 任娟莉, 王若鸿. 5G布局下图书馆多场景VR服务构建[J]. 出版广角, 2019(18): 70-73.
REN J L, WANG R H.Multi scene VR service construction of library under 5G layout[J]. Publishing wide angle, 2019(18): 70-73.