新冠肺炎疫情时期网民的信息需求主题关联及情境因素研究

doi:10.13998/j.cnki.issn1002-1248.20-1172

农业图书情报学报 ›› 2021, Vol. 33 ›› Issue (5): 28-39.doi: 10.13998/j.cnki.issn1002-1248.20-1172

新冠肺炎疫情时期网民的信息需求主题关联及情境因素研究

王菲妍, 曹韵秋, 肖安琪, 季璐, 柯青

南京大学信息管理学院,南京 210023

收稿日期:2020-12-28 出版日期:2021-05-05 发布日期:2021-06-03
作者简介:王菲妍（ORCID：0000-0002-8396-3560）,女,硕士研究生,研究方向为用户信息行为。曹韵秋（ORCID：0000-0001-5012-9601）,女,硕士研究生,研究方向为用户信息行为。肖安琪（ORCID：0000-0002-3271-6957）,女,硕士研究生,研究方向为人机交互与用户行为研究。季璐（ORCID：0000-0003-2360-1848）,女,硕士研究生,研究方向为人机交互与用户行为研究。柯青（ORCID：0000-0002-6300-2682）,女,博士,教授,博士生导师,研究方向为用户信息行为、网络信息资源管理
基金资助:
江苏省社会科学基金课题“重大疫情期间江苏居民信息行为与情绪感知研究”（20TQA003）; 南京大学完善重大疫情防控体制机制研究专项“重大疫情突发时期精准信息服务体系构建策略”

Thematic Correlation and Contextual Factors of Netizens' Information Needs During the COVID-19 Pandemic

WANG Feiyan, CAO Yunqiu, XIAO Anqi, JI Lu, KE Qing

School of Information Management, Nanjing University,Nanjing 210023

Received:2020-12-28 Online:2021-05-05 Published:2021-06-03

摘要/Abstract

摘要： [目的/意义]识别信息需求的情境因素对于理解信息需求的产生机制具有重要意义。[方法/过程]本研究从百度知道社会问答平台上爬取了2019.12.31~2020.3.30期间网民关于新冠肺炎的提问数据,采用内容分析法、共现网络分析法等方法,识别网民信息需求主题、揭示信息需求主题关联、发现不同信息需求主题在各种情境因素下的特征。[结果/结论]本研究提取出8个一级主题和33个二级主题来反映新冠肺炎疫情时期网民的信息需求主题类别,其中网民关注度最高的前5个信息需求主题依次为：影响、预防、管控、知识教育、症状和治疗;从需求主题间的关联分析来看,影响-管控之间关联最强,感染担忧与症状和治疗密切相关;此外,网民信息需求的情境因素主要为人物、地区、场所和活动。本文为突发公共卫生事件中的网民信息需求与情境关系研究提供了支撑,有助于相关部门及时、高效、准确地为公众提供信息。

关键词: 信息需求, 突发公共卫生事件, 新冠肺炎, 内容分析法, 情境因素

Abstract: [Purpose/Significance] Identifying the contextual factors of information needs is of great significance for understanding the generation mechanism of information needs. [Method/Process] Based on the background of the outbreak of COVID-19, this study crawled the question data from the Baidu Zhidao between December 31 in 2019 and March 30 in 2020, using methods such as content analysis and co-occurrence network analysis to identify the themes of netizens' information needs and the associations between them, and discover the characteristics of different information need themes under various contextual factors. [Results/Conclusions] This study extracted 8 primary themes and 33 secondary themes to reflect the information needs of netizens during the COVID-19 pandemic. The top five information needs with the highest attention from netizens are: impacts, preventions, controls, knowledge and education, and symptoms and treatments. From the perspective of the correlation analysis between themes, the relationship between impacts and controls is the strongest, and worries about infection are closely related to symptoms and treatments. In addition, the contextual factors of netizens' information needs are mainly characters, regions, places, and activities. This research provides support for researches on the relationship between information needs and contexts of netizens in public health emergencies, and helps relevant departments provide information to the public in a timely, efficient and accurate manner.

Key words: information need, public health crisis, COVID-19, content analysis, contextual factors

中图分类号:

G237.5

王菲妍, 曹韵秋, 肖安琪, 季璐, 柯青. 新冠肺炎疫情时期网民的信息需求主题关联及情境因素研究[J]. 农业图书情报学报, 2021, 33(5): 28-39.

WANG Feiyan, CAO Yunqiu, XIAO Anqi, JI Lu, KE Qing. Thematic Correlation and Contextual Factors of Netizens' Information Needs During the COVID-19 Pandemic[J]. Journal of Library and Information Science in Agriculture, 2021, 33(5): 28-39.

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新冠肺炎疫情时期网民的信息需求主题关联及情境因素研究

Thematic Correlation and Contextual Factors of Netizens' Information Needs During the COVID-19 Pandemic

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