Research paper

Designing the Help Feature for Supporting Exploratory Search

Expand
  • 1. Faculty of Megadata and Computing, Guangdong Baiyun University, Guangzhou 510450;
    2. School of Computer Science and Technology, Shandong University, Qingdao 266237

Received date: 2020-06-27

  Online published: 2021-04-08

Abstract

[Purpose/Significance] The process of the user using the information search systems to complete the exploratory search task is also the process of constantly calling for the help feature. This paper aims to find the close relationship between the exploratory search and the help feature. [Method/Process] Based on the information search behavior model supporting exploratory search, this paper applies the literature review method to collect and analyze the research findings of the help feature of the information search systems. [Results/Conclusions] A knowledge system will be summarized about the general help feature of the information search systems and about the help feature of the information search systems for supporting exploratory search that supports surveying, chaining, filtering, browsing and differentiating, and some relative design principles will also be put forward.

Cite this article

QIU Minghui, QIU Yuqi . Designing the Help Feature for Supporting Exploratory Search[J]. Journal of Library and Information Science in Agriculture, 2021 , 33(3) : 56 -67 . DOI: 10.13998/j.cnki.issn1002-1248.20-0566

References

[1] BRAJNIK G, MIZZARO S, TASSO C.Strategic help in user interfaces for information retrieval[J]. Journal of the American society for information science and technology, 2002, 53(5): 343-358.
[2] COOL C, XIE H.How can IR help mechanisms be more helpful to users?[J]. Proceedings of the American society for information science and technology, 2004, 41(1): 249-255.
[3] XIE H.Help features in digital libraries: Types, formats, presentation styles, and problems[J]. Online information review, 2007, 31(6): 861-880.
[4] XIE H, COOL C.Types of help-seeking situations for novice users of digital libraries: a preliminary study[J]. Proceedings of the American society for information science and technology, 2007, 44(1): 1-17.
[5] XIE I, COOL C.Understanding help seeking within the context of searching digital libraries[J]. Journal of the American society for information science and technology, 2009, 60(3): 477-494.
[6] PEREZ-CARBALLO J, XIE I, COOL C.Design principles of help systems for digital libraries[J]. Journal of management information and decision sciences, 2011, 14(1): 107-135.
[7] XIE I, BABU R, JOO S, et al.Using digital libraries non-visually: Understanding the help-seeking situations of blind users[J]. Information research, 2015, 20(2): 35.
[8] XIE I, BABU R, CASTILLO M D, et al.Identification of factors associated with blind users' help-seeking situations in interacting with digital libraries[J]. Journal of the association for information science and technology, 2018, 69(4): 514-527.
[9] 柳晴. 偏好查询结果可用性研究[D]. 杭州: 浙江大学, 2017.
LIU Q.Research on the usability of preference query results[D].Hangzhou: Zhejiang university, 2017.
[10] BALATSOUKAS P, O'BRIEN A, MORRIS A. Design factors affecting relevance judgment behavior in the context of metadata surrogates[J]. Journal of information science, 2010: 1-18.
[11] WHITE R W, ROTH R A.Exploratory search: Beyond the query-response paradigm[M]. San Rafael, California: Morgen & Claypool publishers, 2009: 41-77.
[12] WILSON M L.Search user interface design[M]. San Rafael, California: Morgen & Claypool publishers, 2011: 100-101.
[13] 任真. 促进网络资源有效利用的15种方法(下)[J]. 图书情报工作动态, 2004(5): 33-34.
REN Z.How to design library web sites to maximize usability(2)[J]. Trends of library and information service, 2004(5): 33-34.
[14] Ifla task force on displays. Guidelines for online public access catalogue (OPAC) displays[EB/OL].[2019-09-05]. https://www.ifla.org/publications/ifla-series-on-bibliographic-control-27.
[15] 王一川. 基于内容的海量文本探索式查询导引中若干关键技术的研究[D]. 北京: 北京邮电大学, 2011.
WANG Y C.Key technologies research on content based exploratory search guildance system for mass text retrieval[D]. Beijing: Beijing university of posts and telecommunications, 2011.
[16] 姜婷婷, 高慧琴. 探寻式搜索研究述评[J]. 中国图书馆学报, 2013(4): 36-47.
JIANG T T, GAO H Q.A review of research studies on exploratory search[J]. Journal of library science in China,2013(4): 36-47.
[17] 张云秋. 国外探索式搜索行为研究述评[J]. 图书情报工作, 2014(11): 6-12.
ZHANG Y Q.Research Review on exploratory search behaviors in foreign countries[J]. Library and information service, 2014(11): 6-12.
[18] 张云秋, 安文秀, 冯佳. 探索式信息搜索行为研究[J]. 图书情报工作, 2012, 56(14): 67-72.
ZHANG Y Q, AN W X, FENG J.Behaviors of exploratory information search[J]. Library and information service, 2012, 56(14): 67-72.
[19] 邱明辉, 杨敏, 司徒俊峰. 影响信息查询系统可用性的情境研究[J]. 图书馆学研究, 2017(3): 72-79.
QIU M H, YANG M, SITU J F.Research on context which influences the usability of information search systems[J]. Research on library science, 2017(3): 72-79.
[20] ELLIS D.Ellis's model of information-seeking behavior[M]//Theory of information behavior. Medford, new jersey: Information today, Inc., c2005: 138-142.
[21] MEHO L I, TIBBO H R.Modeling the information-seeking behavior of social scientists: Ellis's study revisited[J]. Journal of the American society for information science and technology, 2003, 54(6): 570-587.
[22] BRONSTEIN J.The role of the research phase in information seeking behavior of Jewish studies scholars: A modification of Ellis's behavioural characteristics[J]. Information research, 2007, 12(3): 24.
[23] MAKRI S, BLANDFORD A, COX A L.Investigating the information-seeking behavior of academic lawyers: From Ellis's model to design[J]. Information processing & management, 2008, 44(2): 613-634.
[24] GRAYLING T.If we build it, will they come? A usability test of two browser-based embedded help systems[J]. Technical communication, 2003, 49(2): 193-209.
[25] DWORMAN G, ROSENBAUM S. Helping users to use help: Improving interaction with help systems[C]//CHI'04 extended abstracts on human factors in computing systems, Apr 24-29, 2004, Vienna. New York: ACM, c2004: 1717-1718.
[26] HAAS S W, DENN S, LOCKE D, et al.Toward an enriched (and revitalized) sense of help: Summary of an ASIS & T 2005 panel session[J]. Bulletin of the American society for information science and technology, 2006, 32(5): 23-26.
[27] KOYANI S J, BAILEY R W, NALL J R.Research-based web design & usability guidelines[EB/OL]. [2020-02-05].https://www.usability.gov/sites/default/files/documents/guidelines_book.pdf.
[28] PRIESTLEY M. Task oriented or task disoriented: Designing a usable help web[C]//Proceedings of the 16th annual international conference on computer documentation, Sep 09-12, 1998, Quebec. New York: ACM, c1998: 194-199.
[29] 梁普选, 王坤. 联机帮助系统的建立[J]. 医学情报工作, 2002(1): 18-19.
LIANG P.Online help system design[J]. Journal of medical intelligence, 2002(1): 18-19.
[30] CORBIN M. From online help to embedded user assistance[C]//Proceedings of the STC's 50th annual conference, may 18-21, 2003, Dallas, Texas. Dallas, Texas: STC, c2003: 295-298.
[31] 颜惠. 基于CNKI平台的帮助系统研究[J]. 图书馆论坛, 2010(4): 69-71.
YAN H.Study on assistant system based on CNKI database[J].Library forum, 2010(4): 69-71.
[32] SUTCLIFFE A G, ENNIS M, WATKINSON S J.Empirical studies of end-user information searching[J]. Journal of the American society for information science, 2000, 51(13): 1211-1231.
[33] SHIRI A.Knowledge organisation systems in north American digital library collections[J]. Program: Electronic library and information systems, 2009, 43(2): 121-139.
[34] FIELDS B, KEITH S, BLANDFORD A. Designing for expert information finding strategies[C]//People and computers XVIIIdesign for life: Proceedings of HCI2004, Sep 6-10, 2004, Leeds metropolitan university, Leeds. London: Springer, c2005: 89-102.
[35] HEARST M A. Uis for faceted navigation: Recent advances and remaining open problems[C]//HCIR2008: Proceedings of the second workshop on human-computer interaction and information retrieval, oct 23, 2008, Redmond, Washington. Redmond, Washington, c2008: 13-17.
[36] SUTCLIFFE A, ENNIS M.Towards a cognitive theory of information retrieval[J]. Interacting with computers, 1998, 10(3): 321-351.
[37] AULA A. Query formulation in web information search[C]//Proceedings of IADIS international conference WWW/Internet2003, Nov 5-8, 2003, Algarve. trier: DBLP, c2003: 403-410.
[38] JANSEN B J.Seeking and implementing automated assistance during the search process[J]. Information processing and management, 2005, 41(4): 909-928.
[39] WANG P, SOERGEL D.A cognitive model of document use during a research project: Study I[J]. Journal of the American society for information science, 1998, 49(2): 115-133.
[40] XU Y, WANG D.Order effect in relevance judgment[J]. Journal of the American society for information science and technology, 2008, 59(8): 1264-1275.
[41] XIE H, COOL C.Types of help-seeking situations for novice users of digital libraries: A preliminary study[J]. Proceedings of the American society for information science and technology, 2007, 44(1): 1-17.
Outlines

/